Have a question? Here are answers to the questions asked most often by members and prospective members of the WebSurveyMD Panel.

• Panel Members' Concerns
• How to Participate
• Technical Challenges
• Incentives
• Contact Information

Select the Join Now button and fill out a registration form. The first survey we ask you to participate in is our Welcome Survey which also allows you to update your profile.

2. How did you get my e-mail address? I don't remember signing up for the WebSurveyMD Panel.

Please don't be alarmed if you received an invitation to participate in one of our surveys but don't remember registering with us. You or someone using your e-mail address opted to participate in the WebSurveyMD Panel or you joined over the telephone. All new members are invited to register by e-mail and admitted into the panel only after registering. In every e-mail invitation, we identify ourselves in the header and describe how you can unsubscribe. We do not "spam" or send unsolicited commercial e-mail to our panel members. In fact, we go to great lengths to qualify physicians before sending invitations.

If you decide to unsubscribe at any time, please see question #8 below.

3. Is membership free?

Yes! Membership to the panel and access to WebSurveyMD online surveys and results are free of charge.

4. Does anyone have access to my personal information?

Absolutely Not! Protecting your privacy is of the utmost importance to us. We employ sophisticated technology to protect your personal information and we will never release your information, please review the company Privacy Policy.

5. How do I update or change my personal information, including my e-mail address?

You may update or modify your registration information by selecting the Membership Update button.

You can also e-mail your current e-mail address to our Physician Help Desk. We will be pleased to make updates for you.

6. What happens if someone else in my practice signs up with the same email address?

Please make sure you enter different user names and passwords in the registration form.

7. Who do I contact if I have any questions or comments about a survey?

Our Physician Help Desk will be pleased to address any questions, suggestions or comments you may have. You can contact the Physician Help Desk via postal mail or e-mail. See Contact Information below.

We appreciate your participation in the panel and encourage you to remain part of our community. However, if you would like to unsubscribe from the WebSurveyMD panel at any time, you may do so by:

1. Sending postal mail to the Physician Help Desk. See Contact Information .
2. Sending an email to the Physician Help Desk asking to be unsubscribed.
3. Replying to a survey and writing "Unsubscribe" in the subject header.

9. Who is in the panel?

Our panel consists of a diverse cross section of physicians of all specialties in the United States and abroad.

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As part of registration, you will complete our Welcome Survey. This Welcome Survey is important because it helps us determine which research surveys you may be qualified for and of interest to you. As we host new surveys on the web, we randomly select physicians from our panel. If you are selected we will send you an e-mail inviting you to take the survey.

2. Why do you ask personal information?

We ask questions about your demographics, interests, specialty, kind of practice, and online usage to help us develop general trends about our panel. This information is used to conduct statistical analyses so that we can ensure that our sample of physicians is representative of the general population. We also use this information to send you surveys that correspond to your interests and practice.

3. Do I have to participate every time I am invited to take a survey?

Not at all. You're welcome to take a survey whenever you receive an invitation, but you're always free to ignore the message. You can always take another survey the next time you are invited.

4. How long do surveys take to complete?

We try to keep the surveys to a maximum of 10-20 minutes. This time may vary depending on the speed of your Internet connection or browser.

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TECHNICAL CHALLENGES

For most of our surveys, all you need is an Internet connection so you can log on to take our surveys. Occasionally, our surveys require additional technology that you may not possess, such as a sound card. If your computer lacks the required technology, feel free to wait to take part in a future study that does not require these features.

2. How do I address any technical problems I encounter while taking a survey?

Unfortunately we occasionally experience technical problems with our servers or surveys. This is the one down side of technology! From time to time, our servers may become overloaded when too many people try to access a survey at the same time. If you can't access or it takes too long to complete a particular survey, you can always exit and finish the survey at a later time.

If you are experiencing a technical problem, please feel free to contact the Physician Help Desk or email our Webmaster.

3. I tried using the url you sent me to get into the survey, but it didn't work. Help!

Please e-mail our Webmaster and we will help you gain access to the survey.

4. Which browser works best?

We recommend using the Netscape or Internet Explorer, versions 4.0 or higher to view our surveys. These browsers connect directly to our servers. AOL users may elect to minimize AOL and open an alternate browser such as Netscape or Internet Explorer.

5. Once I am done taking a survey, how do I get back onto the Internet?

At the end of the survey, choose the option of returning to the WebSurveyMD Website and then surf away!

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INCENTIVES

We generally offer monetary incentives to participate in surveys because we value your time. By participating in these surveys you have an opportunity to influence decision-makers at major corporations, in the government, and those involved in non-profit organizations. We may share survey results and e-mail you the results of the survey you participated in. We may sometimes offer you the opportunity to participate in sweepstakes, point programs or contests in appreciation for your participation. You will qualify only after completing the particular survey.

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CONTACT INFORMATION

If you have a question or concern about a survey, please contact:

Physician Help Desk
WebSurveyMD.com
162 Fifth Avenue
New York, 10010
Physicianhelp@WebSurveyMD.com
Phone: 1-888-211-9734

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